FAQ
What is Yard Stone?
Yard Stone is an online store offering a selection of products designed to provide practical and convenient solutions for everyday needs.
Where is Yard Stone located?
Yard Stone is located at:
850 Northlake Dr
Coppell, TX 75019
United States
Orders
How long does it take to process my order?
Orders are generally processed within 0–1 business day after payment has been successfully received.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or shipping.
Will I receive an order confirmation?
Yes. After placing an order, you should receive an order confirmation with the details of your purchase.
Shipping
How long does shipping take?
After your order has been processed, delivery generally takes 3–7 business days.
Will I receive tracking information?
When tracking information is available, it will be provided to you after your order has been shipped.
What if my order is delayed?
Shipping times are estimates and may occasionally be affected by carriers, weather, holidays, or other circumstances outside our control. If your order appears significantly delayed, please contact us for assistance.
What if my order arrives damaged?
Please contact us as soon as possible if your order arrives damaged. We may request your order information and photos of the damaged item or packaging so we can review the issue.
Returns & Refunds
Can I return my order?
Eligible products may be returned within 30 days of delivery, subject to the conditions outlined in our Return and Refund Policy.
How long does it take to receive a refund?
Approved refunds are generally processed within 14 days after the returned product has been received and inspected. Your bank or payment provider may require additional time to post the refund.
What if I received the wrong item?
Please contact us with your order information as soon as possible. We will review the issue and provide instructions for resolving it.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout. Payment must be successfully authorized before an order can be processed.
Is my payment information secure?
We use payment processing services designed to protect payment information. Yard Stone does not generally have access to or store your complete payment card details.
Why was my payment declined?
Payments may be declined by your bank, card issuer, or payment provider. Please verify your payment details or contact your payment provider for assistance.
Customer Support
How can I contact Yard Stone?
You can contact us using the information below:
Yard Stone
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: yardstone.shop
How quickly will you respond?
We aim to respond to customer inquiries as promptly as possible during our normal support operations.