Refund policy

1. Return Period

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with its original packaging and accessories, where applicable.
  • Not be damaged due to misuse, improper handling, or normal wear and tear.
  • Include sufficient order information or proof of purchase.

Items that do not meet these requirements may be refused or may qualify for a partial refund.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items marked as final sale or non-returnable.
  • Products that have been used or damaged after delivery.
  • Items missing essential components or original packaging.
  • Personalized or specially made products, unless they arrive defective or damaged.

3. How to Request a Return

To request a return, please contact us with your order number and the reason for your return.

Yard Stone
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: yardstone.shop

Please do not send a product back before receiving return instructions from us.

4. Return Shipping

Unless the item is defective, damaged upon arrival, or the wrong item was sent, the customer is responsible for return shipping costs.

If the return is due to an error on our part or a defective or damaged product, we will review the situation and may provide appropriate return-shipping assistance.

5. Refunds

Once we receive and inspect your returned item, we will process an eligible refund.

Approved refunds are generally processed within 14 days after the returned item has been received and inspected.

Refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains the wrong product, please contact us as soon as possible after delivery.

Please provide your order number and, when applicable, photographs of the product and packaging. We will review the issue and determine the appropriate resolution, which may include a replacement, return, or refund.

7. Exchanges

We may offer exchanges for eligible products depending on availability. If the requested replacement is unavailable, we may instead process an eligible refund.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, first check with your bank or payment provider.

If you still have not received the refund after allowing reasonable processing time, please contact us.

9. Contact Us

For questions about returns or refunds, please contact:

Yard Stone
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: yardstone.shop